Order issues
Refund or replacement eligibility depends on the circumstances and must be reviewed by the shop. Do not dispose of the product before contacting us if evidence may be required.
Refund Policy
If there is a problem with an order, contact Fresh Cut Flower Shop promptly with the order number and supporting details.
Changes and cancellations
Contact the shop as soon as possible. A change or cancellation may not be possible after preparation or delivery has started.
Payment processing
Any approved refund is returned through an available agreed method. Processing time can depend on the payment provider.